Investigation and Resolution Support Program

ARE YOU GOING THROUGH A REVIEW, INVESTIGATION OR DISPUTE RESOLUTION?
CALL INVESTIGATION AND RESOLUTION SUPPORT PROGRAM TEAM COORDINATOR, DIANNE THOMPSON TOLL FREE AT 

1-888-922-8437.

Why Do You Need a Investigation and Resolution Support Person?

What is Investigation and Resolution Support?

The purpose of the Investigation and Resolution Support program is to provide support to foster parents who are going through the Investigation and Resolution Process or engaged in a serious disagreement with Ministry staff.

Who are Investigation and Resolution Support Workers?

Investigation and Resolution Support Workers are experienced foster parents who have been approved and had special training and knowledge about the process foster parents become involved with when an allegation is made against them or they are in a dispute with the Ministry. They can provide information or answer questions; they can attend interviews, take notes if requested and ensure that the foster parent requesting their assistance does not go through this process alone.

  • Available to listen to your concerns and provide you with information and or suggestions.
  • Familiar with foster care policies, all kinds of investigations and the procedures used. Committed to helping you work with Ministry staff by providing support, clarifying issues, and ensuring that you get the information you need within the time frames.
  • Recognized as credible liaisons between foster parents and social workers. Sworn to protect your privacy.

What are the types of issues that Investigation and Resolution Support Workers may help with?

Investigation and Resolution Support Workers may be able to assist you in 3 areas:

  1. When an allegation is made that a child in your care may be abused or neglected.
  2. When there is a concern about the quality of care a child in your care may be receiving.
  3. When you are having a disagreement with Ministry staff and need support in resolving it.

What else can a Investigation and Resolution Support Worker do?

  • Help you understand what will happen
  • Help ensure the investigation or review is fair and conducted with as little disruption to your family as possible
  • Help you present the facts and your situation in an investigation
  • Provide support to you without judging you
  • Help keep lines of communication open between you, the social workers, the investigators and other interested parties
  • Tell you about your choices, help that is available, your rights, including the right to appeal
  • Support you and your family emotionally
  • Work through the process with you to help ensure that foster children continue to be placed in your home if the allegation is unfounded or overturned on appeal.

Investigation and Resolution Forms

Please download these important documents for Foster Parents Going Through a Review, Investigation or Dispute Resolution.

Quality of Care
Foster Caregiver Review Policy
Family Carehome Investigations
Dispute Resolution for Caregivers
Non-Disclosure and Confidentiality Agreement

Who do you call?

  • Because these issues are usually stressful and can have a devastating effect on foster parents, do not allow the situation to reach a point of crisis.
  • Call for a Investigation and Resolution Support Worker as soon as possible.
  • They are available in different parts of Vancouver Island.
  • All you have to do is call Foster Parent Support Services Society at: 1-888-922-8437.
Support Worker Contact Information

Your CFS Society Coordinator can arrange for a support person to help you through an investigation. The support person can answer your questions, attend any interviews with you, and give you information about the investigation.

Investigation and Resolution Support Team Support Worker & Advocacy Program

Through caregiver contact at meetings, social events and workshop evaluations, the Coordinator identifies areas of concern, topics foster parents want more training on, and policies or procedures which are unclear. In consultation with the other FPSSS staff members and the Strategic Planning Committee, the Coordinator organizes and facilitates workshops and forums to address the needs of foster parents in each area.

Team Coordinator

Dianne Thompson
Tel: 778-430-5459 

Support Team Contacts

South Island

Dianne Thompson
Tel: 778-430-5459 

Central Island

Diane Burrows
250-723-9779

Upper Island

FPSS Society Regional Office
1-888-922-8437

Contact the Regional Office for More Information

If you have any questions about the program or need support, call us toll free at
1-888-922-8437 or email admin@fpsss.com
Monday to Thursday, 8:30am to 4:00pm
Fridays, 8:30am to 1:00pm

Welcome to our new website! The Foster Parents Support Services Society (FPSSS) is now the Caring Families Society. We still are the same organization, supporting BC family caregivers with a wide range of education and support services.

 

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